Our Policies

Telephone Orders
If you would like to place an order for any item from our website over the telephone, please call us toll-free at (866) 716-4635.  All current pricing and promotional offers are valid for phone orders.  Our normal business hours are 9:30 AM to 4:30 PM ET Monday - Friday.  In the event that you call after hours, all calls are returned within 1 business day.

Payment Methods
We accept VISA, MasterCard, Discover and AMEX from our website and for phone and faxed orders.  COD orders must be called in during normal business hours.  Mail orders are also welcome.  Please call us if you have any questions.

Our Privacy Policy
Spam is annoying to everyone...  We realize that your privacy is very important and we will never participate in any spam email campaigns.  It is our strictly followed policy to never share any personal information (including, email addresses, telephone numbers, addresses, business information, credit card information, etc.,) other than that which is absolutely necessary to process an order you may place from us.  We never sell contact information.  We do not provide any information to other companies that is not necessary to process an order. We do not use mailing lists or provide information to companies that use mailing lists.  We will only contact you for order related issues when it is absolutely necessary for the fulfillment of an order.  In an effort to protect our customers and the public, the proper authorities will be contacted in the event of any suspected fraudulent activity.

We periodically offer promotional pricing for some of our products which can generally be found on our Clearance & Specials Page (which can be found at the link at the bottom of our web pages).   In the even that a product is purchased at a higher price than that a subsequent promotional price within 30 days, please contact us to receive a store credit equal to the price difference.  In the event that a product is purchased shortly before a promotional price is offered, we will automatically adjust your purchase to reflect the lower sales price accordingly.

Our Shipping Policy
It is our goal to make your purchase as simple and worry-free as possible.  In an effort to do so, we have chosen to use flat shipping rates (except as noted on some of our roof rack products, webbing products, engineering services, and custom products)  that correspond to the speed of delivery requested at the time of purchase.  Following is a summary of our standard shipping charges:

Standard 1-5 Day Service within USA* - $5.95
2nd Day Service within USA* - $21.95 (except as noted)
FedEx Standard Overnight Delivery within USA* - $32.95 (except as noted)
USPS Global Priority Mail/Global Parcel Post to Canada* - $23.95 (duties/import fees collect)
USPS Global Priority Mail/Parcel Post or FEDEX to destinations outside of the USA and Canada* - $33.95 (duties/import fees collect)

Please note that overnight and 2day shipping may not be available to all locations and on some of our products an additional shipping surcharge may apply (particularly on our roof top carrier foam blocks, roof racks, and bulk webbing products). In the event that an additional charge may apply for expedited shipping, you will be notiifed of any such charge and you may cancel the order at that time without any obligation if you desire.

Please note that international orders with an invalid shipment method selected will be billed at the standard international rates and the order may be delayed.

FedEx Priority Overnight, FedEx First Overnight , FedEx Express Saver, and expedited international shipments also available at additional charge. Please call us or email us for details or to obtain rates.

Periodically we offer promotional discounts which may include free shipping on qualified orders as noted on our website.

Nearly 100% of all orders we receive ship within one business day. Most orders received by 11:00 AM ET Monday through Friday are shipped on the same day.  Depending on shipping method selected and shipping destination, you can expect to receive your order within 1-6 business days from the day the order is placed.  Upon shipment of order, you may receive an email providing you with tracking and/or shipment information (if an email address was provided during the placement of the order).  If you do not receive this email within 24 hours of placing the order, please feel free to call us to receive tracking/shipment information over the telephone, or send us an email that includes your order number and order date.  Please note that due to UPS, FEDEX, and US Postal Service ground transit times, delivery to many locations within 150 miles of Philadelphia, PA may be quicker with Standard Shipping selected than with 2 Day Shipping, particularly for orders received by 11:00 AM ET.

Following is a UPS Ground map that shows estimated transit times for all UPS shipments from our facility. Depending upon the time and day that the order is placed, please allow up to one additional business day for the shipment to be made.

*Please note that orders may ship via FedEx, UPS, US Priority Mail, or US Express Mail services depending upon package size, weight, destination, and service selected at the time of checkout.  All FedEx and UPS shipments are trackable and insured. US Mail is used for all orders to PO Boxes and for most orders with Standard Delivery requested.  Please note that the US Mail tracking system only tracks delivery date and time and does not show tracking information while the shipment is in transit.  Therefore, US Postal Service shipment are delivered before shipping information becomes available on the US Postal Service Website (www.usps.com).  Receipt of tracking/shipment information email from us means that your order has either shipped or will be shipped at our next pickup depending upon shipping method selected.

Our Return, Exchange, and Product Satisfaction Guarantee Policies
With the exception of custom orders, bulk strap and cord products, and strap hardware products which are non-returnable, or as otherwise noted for specific products, we do not charge restocking fees for unused products and exchanges for most products are accepted without penalty if made within 30 days. Returned product and original packaging materials must be in new condition. Outbound and return shipping costs are non-refundable. Beyond our 30 day period a restocking fee may apply in the event that we agree to accept the return pf a product.

It is our goal to achieve 100% customer satisfaction.  In the unfortunate event that you would like to return a product to us for any reason, we offer a 30-day return policy on all of our products and a lifetime guarantee on our pet products (see below for details on our pet products guarantee).  If you are unhappy with your purchase for any reason, simply call DRD Corporation toll free at (866) 716-4635 during normal business hours for simple return instructions.  You may also request return instructions by contacting our customer service department via email. Shipping charges previously billed, free promotional shipping credits, our actual shipping costs in the event that they exceed the amount charged (the amount may be noted in the shipment details on an invoice), and return shipping costs are not covered under the terms of this warranty. In the event of a return or exchange is made, we strongly recommend that an insured and trackable shipping method is used, as we are not responsible for lost or missing returns or their associated costs.  All returned or exchanged products must be received in new condition with original packaging. 

While all products are carefully inspected and our best efforts are made to ensure that they are free from manufacturing defects, products that break as a result of a hidden  manufacturing defect may be, at the buyer's request, exchanged or returned for a period of one year from the date of original purchase for a full refund of the original purchase price.  This does not include damage caused by the unintended use or over-loading of a Load Lock FASTener®.  It also does not cover personal injuries or damages that may be caused to other property resulting from their use.  While never having exercised this right, DRD Corporation reserves the right to determine the validity of any defect claims and approve or reject any returns, refunds, and/or exchanges accordingly.

As noted, certain products are offered with a lifetime guarantee against breakage.  If such products ever break, simply return the product to us with postage prepaid, along with a copy of your sales receipt.  We will replace or repair your product within ten days from receipt of the return.  If you can not find your receipt, please call us for return instructions.

If you have any questions, please call us at (610) 239-0650 to receive simple return instructions.

International returns are not currently accepted.

Our Website Security Policy
Our internet order handling system uses the highest level of security using the latest SSL-Secured technology so that you can be assured that purchases from our website are absolutely safe and secure in accordance with the policies of our credit card processing bank.  During the checkout process for orders from our website, your web browser will be redirected to the https://www.justaddcommerce.net secure website for credit card processing before returning to our website.  This is a normal and completely safe occurrence.  If you have any questions about the security of our website, please contact us.

Our Shipping Policy for International Orders and International Return Policy
We do ship our products to addresses outside of the USA.  All sales are in US Dollars for international purchases.  International orders that are received from our website without the appropriate shipping method selection selected at checkout may incur an additional charge to the credit card used at the time of ordering in the amount equal to any excess shipping for the international shipment from our standard rates (see above shipping chart).  We are not responsible for the collection or payment of duties and/or customs brokerage fees that may be collected by the carrier and/or the country of import. If  you would like to receive a price for shipping charges that will be incurred for a specific foreign destination, please send an email to our sales department indicating the items that you would like to purchase, the desired quantities, and the shipping destination.  We will not ship orders to countries that are forbidden to trade with the US.  We are not currently able to accept returns from locations outside of the US.  All international sales are final.

Our Strap Length, Mesh Bag Size, and Cord Length Policy
It is our goal to accurately cut and stitch our raw materials to match the various product sizes.  Our finished sizes are typically +/- one inch, but may be slightly longer.  If your application requires an exact length measurement, please call us to discuss your precise requirements.

Typographical & Pricing Errors
We make every attempt to clearly and accurately describe our products, services, promotions, policies, and prices. While we generally honor pricing errors that benefit our customers, we reserve the right to refuse to honor incorrect pricing.  In the event that we are unable to honor an incorrect price or promotion, all charges will be reversed and the customer will be notified as soon as we are aware of such problems.  So that we may best serve our customers, we appreciate being informed of any suspected typographical errors.

Sales Tax
We collect 6% sales tax for all sales shipped to PA and MD unless a valid exepmption certificate is provided to us.

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Design Research & Development Corporation
website design by DRD Corporation

Following are trademarks of DRD Corporation:
Load Lock FASTener®, the Load Lock® logo, Plugamid®, the Plugamid® logo, Back Seat Driver®, Strap Sack™, Handy-Hooker™, Roof Rack In a Sack™